Product help & faults

Need help with your Jet One? Email hi@getjet.io with your order number and a clear description of the issue. If helpful, include a photo or short video.

Before you contact us

Check the setup and care guide. If the unit is damaged, swollen or unusually hot, stop using it and do not charge it.

Faulty or incorrect items

We will help investigate and arrange an appropriate next step. Our returns and refunds policy explains the process for faulty, damaged or incorrectly supplied goods and your statutory rights.

Business orders

Contact us with the details of your quote or order. Business purchases follow the terms agreed at the time of purchase.